Job Description

On-Call Banquet Server

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.

Thank guests with genuine appreciation and provide a fond farewell

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings

Comply with quality assurance expectations and standards

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity

Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards

Follow appropriate procedures for serving alcohol

Record transactions in the system at the time of order

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

Follow company and department policies and procedures

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

Must be able to adhere to timelines in completion of set-ups.

Must be able to work well under pressure

Must be able to accurately follow instructions, both verbally and written

Must be highly detail orientated

At least 1 year of server experience

Ability to work a flexible schedule, including weekends and holidays, according to department needs.

Must be of minimum age to serve alcohol.

Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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