Job Description

Manager: Ski PatrolDate: Sep 23, 2026 Location: White Haven, PA, US Company: Jack Frost and Big Boulder Ski Resort Shift Type: Winter Seasonal 2026/2027 Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility SummaryJob Summary: At Vail Resorts, our mission is to create an Experience of a Lifetime for our employees so they can, in turn, provide an Experience of a Lifetime for our guests. As the Ski Patrol Manager at Jack Frost Big Boulder, you will provide strategic leadership for all ski patrol operations, ensuring top-tier safety for both guests and employees. This dynamic role oversees all aspects of the Professional and Volunteer Ski Patrol. This includes staffing, training, budgeting, scheduling, interdepartmental relations, guest service, emergency medical response, incident management, risk mitigation, rope rescue, lift evacuation, and mountain rescue. In addition, the job requires overseeing summertime first aid operations, capital projects, and a variety of summer maintenance projects. You will lead and inspire a professional team, fostering a culture of accountability, continuous improvement, and leadership development. The job requires strong leadership qualities, and creative problem-solving. In this position, you will collaborate closely with Mountain Operations, risk management, Environmental Health & Safety, and external emergency agencies to maintain operational excellence. Your success will be measured by strong safety performance, high employee engagement, regulatory compliance, and exceptional guest service.Job Specifications: Starting Wage: $59,330.00 - $84,757.00 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: NoJob Responsibilities: Lead overall financial management of the Ski Patrol department, including labor and operating budgets Oversee day to day Ski Patrol operations in partnership with Patrol leadership to ensure safe, efficient, and consistent mountain operations Actively manage and shape the culture of the Ski Patrol team, reinforcing accountability, teamwork, professionalism, and alignment with company values Champion a strong culture of guest service, safety, and professionalism across the department Ensure effective daily staff meetings, reinforce safety standards, and participate in Vail wide Ski Patrol COE initiatives Strengthen intra and interdepartmental collaboration; support relationships with external agencies, including the DEC and/or applicable State entities. Manage winter mountain setup and spring teardown; oversee daily condition monitoring, trail openings/closures, signage, ropes, and padding Oversee departmental training programs, including schedules, content, and training safety standards Lead the candidate/apprentice program, including staffing levels, budgets, testing, and forecasting future patrol staffing needs Collaborate with Snow Surfaces and Grooming leadership to establish daily grooming priorities Actively participate in Resort Leadership Team meetings and daily operational calls Provide direct oversight of the Accident Investigation team, including hiring, training, and coordination with Health & Safety Engage in company wide leadership development programsJob Requirements: 5+ years of Patrol experience Current OEC certification Expert skiing or riding ability Strong knowledge of ski area operations and mountain safety practices Strong communication, interpersonal, organizational, and decision-making skills Minimum ICS-100 certification Valid Driver's License Microsoft Office and Teams proficiency Must be able to speak, read, and write fluently in English High School diploma or equivalent Preferred: EMT or higher medical certification National Ski Patrol senior or certified alpine certification 3-4 years of Patrol supervisory experience Experience managing large operational teams Experience managing budgets and labor resources Experience with emergency management planning and incident command Snowmobile, UTV experience Associate or bachelor's degree in emergency management, risk management, public safety, business, recreation management or related fields.

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